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Order Process

Ordering your custom branded promotional flashdrive from USB Planet could not be easier. We realise that having the cheapest prices in Australia and great quality products isn't enough. This is why we make it as easy as possible for you to submit your order for processing. Once your order has been placed, we ensure that you are kept informed of what is happening every step of the way. There is no guess work for you and no anxiety - if you have questions or concerns, we will always answer them. You will get complete satisfaction and reliability.

Typically most order processes involve the following steps:

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 1. Written Quote For Your Promotional USBs

Just contact us via:

Let us know the quantity of the individual products you would like a quote on as well as the flash drive capacity size you would prefer. If you require additional assistance (such as data loading on the units or a custom moulded USB shape) then please let us know as well. Our friendly sales team will have a full quote forwarded to you within 1 hour (during businesses hours: Mon-Fri 8:30-5.30 EST). Our quotations are obligation free.

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2. Digital Artwork Mock Up of Your Logo on Flashdrives

If you are happy with the prices and would like to see how your logo would look on one of our flashdrives, the process could not be easier! You can take advantage of this free service even if you have not decided whether to proceed with an order or not. Simply email us your logo and allow for 24 hours - our talented graphic designers can have a digital artwork mock up of the product featuring your logo sent back to you. If you did wish to proceed with a purchase order simply email back to us with the words okay to proceed.

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3. Stock Availability of Your Desired Flash Drive

It is our priority to have all standard models of USB flashdrive in stock at any given time. Sometimes however, a sudden demand in a certain model might cause it to be temporarily out of stock. In such cases, we always have similar alternative styles we can recommend to you. Our sales team will happily advise you of your options and help you to choose an in stock model that suits your campaign.

4) Invoicing and Billing of Your Order

4. Invoicing and Billing of Your Order

Once you have approved the artwork to be branded on your custom flash drives, an invoice will be emailed to you from your personal sales contact. The production of your USB units will begin upon payment. 30 day credit terms are offered only to the following:

  • Australian Government Departments

  • ASX 100 Companies

  • Universities 

We do not issue credit terms for other businesses or groups. The payment methods that USB Planet accepts are:

  • Credit Card (VISA, Mastercard, AMEX)

  • Bank Transfer

  • Cheque

Please be advised that credit card payments are subject to a merchant's surcharge which is 1.38% for VISA/Mastercard and 1.925% for AMEX.

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5. Production and Delivery of Your Custom USBs

All standard turnaround flashdrives are made in our supervised overseas factory from A-grade memory chips and materials. Our express turnaround USBs are made right here in Australia to the same high standards. Our sales team will advise where delivery will be made. General turnaround times are as follows:

  • Normal Production and Delivery - 10 working days

  • Fast Turnaround Option - 2-7 working days

That is essentially it! Throughout the order process your personal sales contact will keep you updated on the progress of your USBs and if there are any potential delays. Our flash drives are delivered using the very best courier services in Australia to ensure you will consistently get your product on time. There is no paper work to fill out as we do all the forms from our end to save you the hassle.

Fast Delivery

100% Aussie Owned

Low prices guaranteed

Amazing Range

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