Replacement & Warranty Policy

Replacement and Refund Conditions

To maintain fairness and prevent misuse, the following conditions apply:

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• Proper Use: The policy covers defects only when the flash drive is used as intended. It does not apply to damage caused by misuse (e.g., physical abuse, exposure to extreme conditions), third-party interference, or improper handling.

• Return Requirement: Defective USB Planet flash drives must be returned for inspection. Upon verification of the defect, a refund or replacement will be processed within 7 business days.

• Proof of Purchase: A valid USB Planet receipt or order confirmation is required to process claims.

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Limitations of Liability

USB Planet is not liable for direct or indirect losses, including data loss, business interruption, or consequential damages, arising from the use of our flash drives. This policy does not cover damages or injuries resulting from improper use or external factors.

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How to Submit a Claim

1. Contact our customer support team via support@usbplanet.com.au or our contact form within 30 days of discovering the defect.

2. Provide your receipt or order number and a brief description of the issue.

3. Return the defective flash drive to the address provided by our team. Customers are responsible for return shipping costs, unless otherwise agreed.

4. Upon inspection, we will issue a refund or replacement, typically within 7 business days.